Customer Agreement

More information

If you wish to find out more, read our Complete Customer Agreement.

Failure Policy

Our Failure Policy explains the procedures that occur in the event Zebra-Electric is no longer able to supply electricity to our customers. For more details about this policy, please read our Failure Policy.

Privacy Policy

Our Privacy Policy describes how we handle your personal information and credit – related information. To read our full policy, please visit our Privacy Policy page.

Complaints and Dispute Resolution Policy

How to make a complaint

In order for your complaint to be heard be us at Chase the Zebra, please follow the following steps.

1. Get in touch with one of our employees either through our contact number +61 (0) 450 500 739 between the hours of 9am and 5pm on Monday to Friday AEDT. Alternatively, you can send an email to contact@zebra-electric.com.au, send a letter to 11/50 Sir Thomas Mitchell Road, Bondi Beach NSW 2026, or contact us through our website Contact page.

2. Our first point of contact will aim to resolve your complaint to the best of their ability.

3. You may take your issue up to more senior staff if you feel like you need a little more help. Just ask the first point of contact and they will direct you to them.

More information

For more information on our complaint handling procedures, read our Complaints and Dispute Resolution Policy.